Privacy Policy

1. Introduction

ProMention | AI Visibility ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility analysis and monitoring platform.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, password, company name
• Profile Information: Workspace settings, preferences, and profile details
• Billing Information: Payment details, billing address (processed securely through Stripe)
• Communication Data: Messages, support requests, and feedback

2.2 Usage Information

We automatically collect information about your use of our Service:

• Log Data: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, unique identifiers
• Usage Analytics: Feature usage, credit consumption, report generation
• Performance Data: Service performance metrics and error logs

2.3 Website Analysis Data

When you use our visibility analysis services, we collect:

• Website URLs: Domains and pages you submit for analysis
• Analysis Results: Visibility scores, technical audit findings, recommendations
• Monitoring Data: Historical performance data, trend analysis
• Report Data: Generated reports and exported data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our AI visibility analysis services
• Process website analyses and generate reports
• Manage your account and subscription
• Process payments and billing
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and analyze service performance
• Conduct research and analytics

3.3 Communication

• Send service-related notifications and updates
• Provide technical support and customer service
• Send billing and account information
• Share product updates and new features (with consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment Processing: Stripe for secure payment handling
• Database Services: Supabase for data storage and management
• Analytics: Service performance and usage analytics
• Infrastructure: Cloud hosting and content delivery

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Industry-standard security practices and monitoring
• Regular Audits: Periodic security assessments and updates
• Payment Security: PCI-compliant payment processing through Stripe

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you terminate your account, we will delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Access your personal information through your account settings
• Update or correct inaccurate information
• Request a copy of your data

7.2 Deletion and Portability

• Delete your account and associated data
• Request data portability in a structured format
• Opt-out of certain data processing activities

7.3 Communication Preferences

• Unsubscribe from marketing communications
• Manage notification preferences
• Control data sharing settings

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our Service

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.